We Get Asked This A Lot
How do I place an order?
To place an order, browse the products, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), and other secure payment options displayed at checkout.
Can I cancel my order?
You can cancel orders that have not yet been fulfilled or shipped. Cancellations are no longer possible if the order has been fulfilled or shipped. For cancellations, please contact us at support@thecottondressco.com.
I have entered an incorrect address. What do I do now?
If you have entered an incorrect or auto-filled address, please reply to your order confirmation email or contact us immediately at support@thecottondressco.com to request an update.
If you notify us within 24 hours, we may be able to update the shipping address if the status is still in process.
If the order has already been shipped, the address cannot be modified. Any additional shipping costs due to an incorrect address will be the customer's responsibility.
To avoid any issues, please double-check your address before completing your purchase.
Why was my payment declined?
Your payment may be declined due to incorrect card details, insufficient funds, or bank security restrictions; if this occurs, please try an alternative payment method or contact your bank for assistance.
I just placed an order, when will it ship?
For details on processing and shipping times, please refer to our Shipping Policy.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. For further assistance, please contact our support team at support@thecottondressco.com.
How long does shipping take?
For details on processing and shipping times, please refer to our Shipping Policy.
Please keep in mind that shipping times can vary depending on your location and the fulfillment center. Thank you for your understanding and patience as we work to get your order to you!
How can I track my order?
After your order is shipped, you'll receive an email with a tracking link. Use this link to track your package in real-time.
Why isn’t my tracking information updating?
Tracking may take time to update. If there is no movement for 15 consecutive days, contact customer service to file a claim.
What should I do if my order is delayed?
If your order is delayed, reach out to customer service for assistance. Claims for lost shipments can be filed after 15 days of no tracking updates.
What happens if my package is lost or stolen?
If your package is lost in transit, contact support@thecottondressco.com. They will coordinate with the carrier to locate it or provide a replacement. However, they are not responsible for packages that are stolen after delivery.
What if my package says delivered, but I didn’t receive it?
If the shipping address is correct, and the carrier marks the package as delivered but the customer hasn’t received it, we are unable to offer a reshipment or refund.
We recommend checking with household members, neighbors, or the local post office for more information. If the package is still missing, please contact the carrier for further assistance. For further assistance, please contact our support team.
What happens if my order is returned due to an incorrect or incomplete address?
Unfortunately, we cannot offer refunds for orders returned to us due to incorrect or incomplete addresses provided by customers.
In such cases, we will hold the order until we receive the correct address from you. Please note that you will be responsible for covering all additional shipping costs incurred for reshipping the order.
Unfortunately, we’re unable to refund these costs.
Do you accept returns? What if there is an issue with the item?
Please refer to our returns and refund policy for more details.
How can I return an item that is defective or damaged?
If you receive a damaged or defective item, please contact us at support@thecottondressco.com within 7 days of delivery, including your order number and photos of the item. Our team will gladly assist you with a replacement or refund.
What if I received the wrong item?
If you receive an incorrect item, please contact customer service at support@thecottondressco.com with photos and your order number. They will arrange a replacement or another resolution.
How can I get a refund?
Refunds are processed once the returned item has been received and inspected. Please note that shipping and handling charges are non-refundable.
Who is responsible for the return shipping costs?
Once your return is approved, the return label and instructions will be provided to you.
How long does it take to process a refund?
Once your return or refund is approved, refunds will be issued to the original payment method within 5 to 7 business days after processing.
Why was my order shipped in multiple packages?
Orders may be shipped separately depending on stock availability or supplier fulfillment policies.
How can I ensure I order the correct size?
Check the product description for size details. If unsure, contact customer service before purchasing.
Do you offer discounts or promotions?
Yes, we offer discounts and promotions from time to time. Sign up for our newsletter or check our website for current offers or sales.
I have a question that wasn't answered: How do I contact your support team?
Absolutely! Please email us at support@thecottondressco.com, and we will be happy to assist you in any way we can!
